Highwinds Cattle Co.

Refund, Returns & Shipping Policy

Shipping Policy

Delivery Areas

Highwinds Cattle Co. proudly serves ranchers throughout Kansas and neighboring areas. Our delivery network covers the following regions:

  • All Kansas counties
  • Select counties in neighboring states (Nebraska, Oklahoma, Missouri, and Colorado)

Delivery Timeframes

  • Standard Delivery: 3-5 business days within Kansas
  • Express Delivery: 1-2 business days (available in select areas for an additional fee)
  • Bulk Orders: 5-7 business days (for large-volume orders)

Shipping Costs

Shipping rates are calculated based on:

  • Distance from our distribution center
  • Order weight and dimensions
  • Delivery timeline requested

Free Shipping is available on orders over $250 within Kansas.

Tracking Your Order

Once your order is processed, you’ll receive:

  • A confirmation email with your order details
  • A tracking number and estimated delivery date
  • Phone notification on your delivery day

Returns & Exchanges

Return Policy

At Highwinds Cattle Co., we stand behind the quality of our ranch supplies. If you’re not completely satisfied with your purchase, we offer a straightforward return policy:

  • Return Window: 30 days from delivery date
  • Condition Requirements: Items must be unused, in original packaging
  • Documentation: Original receipt or order confirmation required

How to Process a Return

  1. Contact our customer service team at (555) 123-4567
  2. Explain the reason for your return
  3. Receive a Return Authorization Number
  4. Schedule a pickup or drop-off at our receiving center

Refund Processing

  • Store Credit: Processed immediately upon return inspection
  • Original Payment Method: Refunds typically process within 5-7 business days
  • Replacement Items: Shipped within 3 business days of return approval

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened feed or supplements
  • Custom-ordered equipment
  • Clearance items (marked as final sale)
  • Items damaged due to misuse

Special Orders & Custom Items

Special Order Policy

For non-stock or special order items:

  • 50% deposit required at time of order
  • Cancellation fee may apply after order is placed
  • Extended delivery timeframes may apply

Custom Equipment Considerations

  • Returns not accepted on custom-fabricated items
  • Warranty claims handled on a case-by-case basis
  • Manufacturing defects covered for 90 days

Questions About Your Order?

Our Kansas-based customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us directly:

Phone: (555) 123-4567
Email:service@highwindscattle.com
Hours: Monday-Friday, 8am-5pm Central Time

This shipping and returns policy was last updated on May 19, 2025. Terms are subject to change with notice posted on our website.